# Better Touch Tool Restarts When Asking To Allow Screen Capture **URL:** \ **Category:** Bugs or Unexpected Behavior\ **Created:** [January 31, 2024, 12:58pm UTC](https://community.folivora.ai/t/better-touch-tool-restarts-when-asking-to-allow-screen-capture/35513 "2024-01-31T12:58:28Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![mattrippetoe](https://community.folivora.ai/letter_avatar_proxy/v4/letter/m/c6cbf5/32.png) [@mattrippetoe](https://community.folivora.ai/u/mattrippetoe)\ **Post date:** [January 31, 2024, 12:58pm UTC](https://community.folivora.ai/t/better-touch-tool-restarts-when-asking-to-allow-screen-capture/35513/1 "2024-01-31T12:58:28Z")
**Note:** Before bug reporting, please make sure you have tried the **latest** (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log from the macOS Console.app from the "User Diagnostic Reports" section. * * * **Describe the bug** When using a shortcut that requires searching for an image on screen I get a message asking to allow screen capture, but cannot allow. When clicking the allow button BetterTouchTool crashes and restarts. * * * ## **Affected input device (e.g. MacBook Trackpad, Magic Mouse/Trackpad, Touch Bar, etc.):** MagicMouse, Magic Trackpad **Screenshots** ![image](https://community.folivora.ai/uploads/default/original/3X/8/3/83d27bb998a94f7b5bc57e38b726ab620ce66bb1.png) ![Screenshot 2024-01-31 at 7.57.38 AM](https://community.folivora.ai/uploads/default/original/3X/2/7/27331904de0f5fc9b06469fb9a1484b92ceb3b96.png) * * * **Device information:** - Type of Mac: - macOS version: - BetterTouchTool version: (please post the exact version - not just "the latest one") * * * **Additional information (e.g. crash logs, related issues, etc.):** > **Summary** > > * * * > > ## Translated Report (Full Report Below) > > Process: BetterTouchTool [2759] > Path: /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool > Identifier: com.hegenberg.BetterTouchTool > Version: 4.376 (43760) > Code Type: ARM-64 (Native) > Parent Process: launchd [1] > User ID: 501 > > Date/Time: 2024-01-31 07:55:08.6299 -0500 > OS Version: macOS 14.4 (23E5180j) > Report Version: 12 > Anonymous UUID: 16DAFF12-6DDF-9356-E259-D9B898E05BBC > > Time Awake Since Boot: 990 seconds > > System Integrity Protection: enabled > > Crashed Thread: 1 Dispatch queue: com.apple.root.user-initiated-qos > > Exception Type: EXC\_CRASH (SIGABRT) > Exception Codes: 0x0000000000000000, 0x0000000000000000 > > Termination Reason: Namespace SIGNAL, Code 6 Abort trap: 6 > Terminating Process: BetterTouchTool [2759] > > Application Specific Information: > abort() called > > Thread 0:: Dispatch queue: com.apple.main-thread > 0 libsystem\_kernel.dylib 0x18a3aa214 mach\_msg2\_trap + 8 > 1 libsystem\_kernel.dylib 0x18a3bcb44 mach\_msg2\_internal + 80 > 2 libsystem\_kernel.dylib 0x18a3b2e54 mach\_msg\_overwrite + 476 > 3 libsystem\_kernel.dylib 0x18a3aa598 mach\_msg + 24 > 4 HIServices 0x1908f9590 \_AXMIGCopyAttributeNames + 344 > 5 HIServices 0x1908ce0cc AXUIElementCopyAttributeNames + 560 > 6 BetterTouchTool 0x1044c96d0 0x1043fc000 + 841424 > 7 BetterTouchTool 0x1046d6840 0x1043fc000 + 2992192 > 8 BetterTouchTool 0x10462ab10 0x1043fc000 + 2288400 > 9 BetterTouchTool 0x10440727c 0x1043fc000 + 45692 > 10 BetterTouchTool 0x104629e18 0x1043fc000 + 2285080 > 11 BetterTouchTool 0x1046289bc 0x1043fc000 + 2279868 > 12 CoreFoundation 0x18a4bebac **CFNOTIFICATIONCENTER\_IS\_CALLING\_OUT\_TO\_AN\_OBSERVER** + 148 > 13 CoreFoundation 0x18a552e48 \_\_\_CFXRegistrationPost\_block\_invoke + 88 > 14 CoreFoundation 0x18a552d90 \_CFXRegistrationPost + 440 > 15 CoreFoundation 0x18a48d6d8 \_CFXNotificationPost + 768 > 16 Foundation 0x18b5aabe4 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88 > 17 AppKit 0x18dea4d6c applicationStatusSubsystemCallback + 728 > 18 LaunchServices 0x18a9496e4 \_\_\_LSScheduleNotificationFunction\_block\_invoke\_2 + 52 > 19 CoreFoundation 0x18a4c9ad8 **CFRUNLOOP\_IS\_CALLING\_OUT\_TO\_A\_BLOCK** + 28 > 20 CoreFoundation 0x18a4c99ec \_\_CFRunLoopDoBlocks + 356 > 21 CoreFoundation 0x18a4c8e7c \_\_CFRunLoopRun + 2440 > 22 CoreFoundation 0x18a4c7e9c CFRunLoopRunSpecific + 608 > 23 HIToolbox 0x194d15190 RunCurrentEventLoopInMode + 292 > 24 HIToolbox 0x194d14fcc ReceiveNextEventCommon + 648 > 25 HIToolbox 0x194d14d24 \_BlockUntilNextEventMatchingListInModeWithFilter + 76 > 26 AppKit 0x18dd07860 \_DPSNextEvent + 660 > 27 AppKit 0x18e4f30f8 -[NSApplication(NSEventRouting) \_nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 716 > 28 AppKit 0x18dcfaba8 -[NSApplication run] + 476 > 29 AppKit 0x18dcd1e4c NSApplicationMain + 880 > 30 dyld 0x18a0620e0 start + 2360 > > Thread 1 Crashed:: Dispatch queue: com.apple.root.user-initiated-qos > 0 libsystem\_kernel.dylib 0x18a3b2a80 \_\_pthread\_kill + 8 > 1 libsystem\_pthread.dylib 0x18a3eac2c pthread\_kill + 288 > 2 libsystem\_c.dylib 0x18a2f7a20 abort + 180 > 3 libc++abi.dylib 0x18a3a1d30 abort\_message + 132 > 4 libc++abi.dylib 0x18a391fcc demangling\_terminate\_handler() + 320 > 5 libobjc.A.dylib 0x18a0301e0 \_objc\_terminate() + 160 > 6 libc++abi.dylib 0x18a3a10f4 std::\_\_terminate(void (\*)()) + 16 > 7 libc++abi.dylib 0x18a3a1098 std::terminate() + 108 > 8 libdispatch.dylib 0x18a23a3fc \_dispatch\_client\_callout + 40 > 9 libdispatch.dylib 0x18a24c080 \_dispatch\_root\_queue\_drain + 864 > 10 libdispatch.dylib 0x18a24c6b8 \_dispatch\_worker\_thread2 + 156 > 11 libsystem\_pthread.dylib 0x18a3e6fdc \_pthread\_wqthread + 228 > 12 libsystem\_pthread.dylib 0x18a3e5d34 start\_wqthread + 8 > > Thread 2: > 0 libsystem\_pthread.dylib 0x18a3e5d2c start\_wqthread + 0 > > Thread 3: > 0 libsystem\_pthread.dylib 0x18a3e5d2c start\_wqthread + 0 > > Thread 4:: com.apple.NSEventThread > 0 libsystem\_kernel.dylib 0x18a3aa214 mach\_msg2\_trap + 8 > 1 libsystem\_kernel.dylib 0x18a3bcb44 mach\_msg2\_internal + 80 > 2 libsystem\_kernel.dylib 0x18a3b2e54 mach\_msg\_overwrite + 476 > 3 libsystem\_kernel.dylib 0x18a3aa598 mach\_msg + 24 > 4 CoreFoundation 0x18a4ca0e8 \_\_CFRunLoopServiceMachPort + 160 > 5 CoreFoundation 0x18a4c89ac \_\_CFRunLoopRun + 1208 > 6 CoreFoundation 0x18a4c7e9c CFRunLoopRunSpecific + 608 > 7 AppKit 0x18de30b5c \_NSEventThread + 144 > 8 libsystem\_pthread.dylib 0x18a3eafa0 \_pthread\_start + 136 > 9 libsystem\_pthread.dylib 0x18a3e5d40 thread\_start + 8 > > Thread 5: > 0 libsystem\_pthread.dylib 0x18a3e5d2c start\_wqthread + 0 > > Thread 6: > 0 libsystem\_pthread.dylib 0x18a3e5d2c start\_wqthread + 0 > > Thread 7: > 0 libsystem\_kernel.dylib 0x18a3aa214 mach\_msg2\_trap + 8 > 1 libsystem\_kernel.dylib 0x18a3bcb44 mach\_msg2\_internal + 80 > 2 libsystem\_kernel.dylib 0x18a3b2e54 mach\_msg\_overwrite + 476 > 3 libsystem\_kernel.dylib 0x18a3aa598 mach\_msg + 24 > 4 CoreFoundation 0x18a4ca0e8 \_\_CFRunLoopServiceMachPort + 160 > 5 CoreFoundation 0x18a4c89ac \_\_CFRunLoopRun + 1208 > 6 CoreFoundation 0x18a4c7e9c CFRunLoopRunSpecific + 608 > 7 CoreFoundation 0x18a545ecc CFRunLoopRun + 64 > 8 MultitouchSupport 0x1990345e0 mt\_ThreadedMTEntry + 72 > 9 libsystem\_pthread.dylib 0x18a3eafa0 \_pthread\_start + 136 > 10 libsystem\_pthread.dylib 0x18a3e5d40 thread\_start + 8 > > Thread 8: > 0 libsystem\_kernel.dylib 0x18a3aa214 mach\_msg2\_trap + 8 > 1 libsystem\_kernel.dylib 0x18a3bcb44 mach\_msg2\_internal + 80 > 2 libsystem\_kernel.dylib 0x18a3b2e54 mach\_msg\_overwrite + 476 > 3 libsystem\_kernel.dylib 0x18a3aa598 mach\_msg + 24 > 4 CoreFoundation 0x18a4ca0e8 \_\_CFRunLoopServiceMachPort + 160 > 5 CoreFoundation 0x18a4c89ac \_\_CFRunLoopRun + 1208 > 6 CoreFoundation 0x18a4c7e9c CFRunLoopRunSpecific + 608 > 7 CoreFoundation 0x18a545ecc CFRunLoopRun + 64 > 8 MultitouchSupport 0x1990345e0 mt\_ThreadedMTEntry + 72 > 9 libsystem\_pthread.dylib 0x18a3eafa0 \_pthread\_start + 136 > 10 libsystem\_pthread.dylib 0x18a3e5d40 thread\_start + 8 > > Thread 9: > 0 libsystem\_kernel.dylib 0x18a3aa214 mach\_msg2\_trap + 8 > 1 libsystem\_kernel.dylib 0x18a3bcb44 mach\_msg2\_internal + 80 > 2 libsystem\_kernel.dylib 0x18a3b2e54 mach\_msg\_overwrite + 476 > 3 libsystem\_kernel.dylib 0x18a3aa598 mach\_msg + 24 > 4 CoreFoundation 0x18a4ca0e8 \_\_CFRunLoopServiceMachPort + 160 > 5 CoreFoundation 0x18a4c89ac \_\_CFRunLoopRun + 1208 > 6 CoreFoundation 0x18a4c7e9c CFRunLoopRunSpecific + 608 > 7 CoreFoundation 0x18a545ecc CFRunLoopRun + 64 > 8 MultitouchSupport 0x1990345e0 mt\_ThreadedMTEntry + 72 > 9 libsystem\_pthread.dylib 0x18a3eafa0 \_pthread\_start + 136 > 10 libsystem\_pthread.dylib 0x18a3e5d40 thread\_start + 8 > > Thread 10: > 0 libsystem\_kernel.dylib 0x18a3aa214 mach\_msg2\_trap + 8 > 1 libsystem\_kernel.dylib 0x18a3bcb44 mach\_msg2\_internal + 80 > 2 libsystem\_kernel.dylib 0x18a3b2e54 mach\_msg\_overwrite + 476 > 3 libsystem\_kernel.dylib 0x18a3aa598 mach\_msg + 24 > 4 CoreFoundation 0x18a4ca0e8 \_\_CFRunLoopServiceMachPort + 160 > 5 CoreFoundation 0x18a4c89ac \_\_CFRunLoopRun + 1208 > 6 CoreFoundation 0x18a4c7e9c CFRunLoopRunSpecific + 608 > 7 CoreFoundation 0x18a545ecc CFRunLoopRun + 64 > 8 MultitouchSupport 0x1990345e0 mt\_ThreadedMTEntry + 72 > 9 libsystem\_pthread.dylib 0x18a3eafa0 \_pthread\_start + 136 > 10 libsystem\_pthread.dylib 0x18a3e5d40 thread\_start + 8 > > Thread 11: > 0 libsystem\_kernel.dylib 0x18a3aa214 mach\_msg2\_trap + 8 > 1 libsystem\_kernel.dylib 0x18a3bcb44 mach\_msg2\_internal + 80 > 2 libsystem\_kernel.dylib 0x18a3b2e54 mach\_msg\_overwrite + 476 > 3 libsystem\_kernel.dylib 0x18a3aa598 mach\_msg + 24 > 4 CoreFoundation 0x18a4ca0e8 \_\_CFRunLoopServiceMachPort + 160 > 5 CoreFoundation 0x18a4c89ac \_\_CFRunLoopRun + 1208 > 6 CoreFoundation 0x18a4c7e9c CFRunLoopRunSpecific + 608 > 7 CoreFoundation 0x18a545ecc CFRunLoopRun + 64 > 8 MultitouchSupport 0x1990345e0 mt\_ThreadedMTEntry + 72 > 9 libsystem\_pthread.dylib 0x18a3eafa0 \_pthread\_start + 136 > 10 libsystem\_pthread.dylib 0x18a3e5d40 thread\_start + 8 > > Thread 1 crashed with ARM Thread State (64-bit): > x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000 > x4: 0x00005ffee0b66243 x5: 0x0000000000000003 x6: 0x0000000000000020 x7: 0x0000000000000000 > x8: 0xf5f91821f4d299f9 x9: 0xf5f918209f7a29f9 x10: 0x0000000000001980 x11: 0x00000000de83904c > x12: 0x00000000000007fb x13: 0x00000000000007fd x14: 0x00000000dea39834 x15: 0x0000000000000034 > x16: 0x0000000000000148 x17: 0x00000001fc50e088 x18: 0x0000000000000000 x19: 0x0000000000000006 > x20: 0x000000016ba8b000 x21: 0x0000000000001303 x22: 0x000000016ba8b0e0 x23: 0x000000000000000f > x24: 0x00006000019a84c0 x25: 0x0000000000000000 x26: 0x0000000000000114 x27: 0x0000000000000000 > x28: 0x000000016ba8b0e0 fp: 0x000000016ba8adb0 lr: 0x000000018a3eac2c > sp: 0x000000016ba8ad90 pc: 0x000000018a3b2a80 cpsr: 0x40001000 > far: 0x0000000000000000 esr: 0x56000080 Address size fault > > Binary Images: > 0x10868c000 - 0x1086abfff com.apple.security.csparser (3.0) \<476fc6c0-4f08-3f6f-8755-3358d095dff7\> /System/Library/Frameworks/Security.framework/Versions/A/PlugIns/csparser.bundle/Contents/MacOS/csparser > 0x111d0c000 - 0x111d0ffff com.apple.icloud.drive.fileprovider.override (1.0) /System/Library/Frameworks/FileProvider.framework/OverrideBundles/iCloudDriveFileProviderOverride.bundle/Contents/MacOS/iCloudDriveFileProviderOverride > 0x111cf4000 - 0x111cfbfff com.apple.FileProviderOverride (1835.100.259) /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride > 0x105fac000 - 0x105fc3fff com.apple.iokit.IOHIDLib (2.0.0) /System/Library/Extensions/IOHIDFamily.kext/Contents/PlugIns/IOHIDLib.plugin/Contents/MacOS/IOHIDLib > 0x105c34000 - 0x105c3ffff libobjc-trampolines.dylib (_) \<097e9292-21ec-3a98-b39e-f87e804205e6\> /usr/lib/libobjc-trampolines.dylib > 0x105e14000 - 0x105e63fff com.mixedinkey.MIKMIDI (1.5) \<16ddf028-19de-3847-bbd4-8c164b405d1f\> /Applications/BetterTouchTool.app/Contents/Frameworks/MIKMIDI.framework/Versions/A/MIKMIDI > 0x105d14000 - 0x105d1ffff net.wafflesoftware.ShortcutRecorder.framework.Leopard (_) \<1f28ebb9-986a-3e5a-b15c-01183c53a265\> /Applications/BetterTouchTool.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/ShortcutRecorder > 0x105d38000 - 0x105db7fff com.mentalfaculty.ensembles (2.9.1) \<36a6c99c-16d4-3f47-8040-37cdc7663a02\> /Applications/BetterTouchTool.app/Contents/Frameworks/Ensembles.framework/Versions/A/Ensembles > 0x106000000 - 0x106057fff org.sparkle-project.Sparkle (2.2.1) \<998f01d4-1e73-3cec-a0c6-5a49be01dbf5\> /Applications/BetterTouchTool.app/Contents/Frameworks/Sparkle.framework/Versions/B/Sparkle > 0x105cf8000 - 0x105cfbfff com.hegenberg.BTTPluginSupport (1.0) \<8544739d-8d4d-319f-bd3f-e505148b2242\> /Applications/BetterTouchTool.app/Contents/Frameworks/BTTPluginSupport.framework/Versions/A/BTTPluginSupport > 0x105cc8000 - 0x105ccbfff com.potionfactory.LetsMove (1.25) \<4cccd167-7048-39ff-a5c4-594f5fa5e57a\> /Applications/BetterTouchTool.app/Contents/Frameworks/LetsMove.framework/Versions/A/LetsMove > 0x1043fc000 - 0x10545ffff com.hegenberg.BetterTouchTool (4.376) \<360711b6-4d2b-3a8d-931d-8c1708674b3a\> /Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool > 0x18a3a9000 - 0x18a3e3ffb libsystem\_kernel.dylib (_) \<7117f291-884e-3364-a204-71ba125faac2\> /usr/lib/system/libsystem\_kernel.dylib > 0x1908ab000 - 0x19090efff com.apple.HIServices (1.22) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices > 0x18a44c000 - 0x18a924fff com.apple.CoreFoundation (6.9) \<77b96f8f-142d-3718-b8b5-b1873bb3cd7e\> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation > 0x18b5a1000 - 0x18c1f5fff com.apple.Foundation (6.9) \<3ebfe97a-07bf-35d2-ba01-d1c82385f042\> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation > 0x18dccd000 - 0x18f000fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit > 0x18a925000 - 0x18abdffff com.apple.LaunchServices (1141.1) \<586dc71b-ffea-37f7-98e2-9d50c7343c72\> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices > 0x194ce5000 - 0x194fa4fff com.apple.HIToolbox (2.1.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox > 0x18a05c000 - 0x18a0e495b dyld (_) \<754b0ee2-457c-3a5e-a67d-599700a9e1fc\> /usr/lib/dyld > 0x0 - 0xffffffffffffffff ??? (_) \<00000000-0000-0000-0000-000000000000\> ??? > 0x18a3e4000 - 0x18a3f0fff libsystem\_pthread.dylib (_) \<00c2d151-841a-3548-9f2b-f3a7452d0501\> /usr/lib/system/libsystem\_pthread.dylib > 0x18a281000 - 0x18a2ffff3 libsystem\_c.dylib (_) \<85d7466f-3ab7-3f31-a8c6-eddca6cedcb5\> /usr/lib/system/libsystem\_c.dylib > 0x18a38d000 - 0x18a3a8ffb libc++abi.dylib (_) \<4fed965b-18ad-3a4f-8928-1f0a3c35345f\> /usr/lib/libc++abi.dylib > 0x18a00c000 - 0x18a05bd83 libobjc.A.dylib (_) \<872a7ebc-024b-35f1-9501-3b0e0444066f\> /usr/lib/libobjc.A.dylib > 0x18a236000 - 0x18a27dfff libdispatch.dylib (_) \<2d75b917-8932-37f6-b584-cd7ae311c165\> /usr/lib/system/libdispatch.dylib > 0x19902f000 - 0x19906dfff com.apple.MultitouchSupport.framework (7440.7) \<98d5a4ef-5449-376a-b4e8-6d4b45ca93be\> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport > > External Modification Summary: > Calls made by other processes targeting this process: > task\_for\_pid: 0 > thread\_create: 0 > thread\_set\_state: 0 > Calls made by this process: > task\_for\_pid: 0 > thread\_create: 0 > thread\_set\_state: 0 > Calls made by all processes on this machine: > task\_for\_pid: 0 > thread\_create: 0 > thread\_set\_state: 0 > > VM Region Summary: > ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped\_out\_or\_unallocated=1.3G(100%) > Writable regions: Total=5.0G written=0K(0%) resident=0K(0%) swapped\_out=0K(0%) unallocated=5.0G(100%) > > ``` > VIRTUAL REGION > > ``` > > REGION TYPE SIZE COUNT (non-coalesced) > =========== ======= ======= > Accelerate framework 384K 3 > Activity Tracing 256K 1 > CG image 1392K 63 > ColorSync 656K 31 > CoreAnimation 4528K 221 > CoreData 80K 1 > CoreData Object IDs 4112K 2 > CoreGraphics 32K 2 > CoreUI image data 2752K 38 > Foundation 16K 1 > Image IO 336K 15 > Kernel Alloc Once 32K 1 > MALLOC 777.2M 64 > MALLOC guard page 384K 24 > Mach message 31.7M 2 > SQLite page cache 768K 6 > STACK GUARD 56.2M 12 > Stack 14.6M 37 > VM\_ALLOCATE 128.2M 13 > VM\_ALLOCATE (reserved) 3.9G 1 reserved VM address space (unallocated) > WebKit Malloc 160.1M 3 > WebKit Malloc (reserved) 32.0M 1 reserved VM address space (unallocated) > \_\_AUTH 2528K 431 > \_\_AUTH\_CONST 33.8M 663 > \_\_CTF 824 1 > \_\_DATA 17.4M 660 > \_\_DATA\_CONST 34.6M 681 > \_\_DATA\_DIRTY 2096K 245 > \_\_FONT\_DATA 4K 1 > \_\_INFO\_FILTER 8 1 > \_\_LINKEDIT 525.5M 13 > \_\_OBJC\_RO 71.7M 1 > \_\_OBJC\_RW 2194K 1 > \_\_TEXT 763.8M 702 > dyld private memory 272K 2 > libnetwork 640K 16 > mapped file 409.6M 125 > shared memory 976K 19 > =========== ======= ======= > TOTAL 6.9G 4104 > TOTAL, minus reserved VM space 3.0G 4104 > > * * * > > ## Full Report > > {"app\_name":"BetterTouchTool","timestamp":"2024-01-31 07:55:08.00 -0500","app\_version":"4.376","slice\_uuid":"360711b6-4d2b-3a8d-931d-8c1708674b3a","build\_version":"43760","platform":1,"bundleID":"com.hegenberg.BetterTouchTool","share\_with\_app\_devs":0,"is\_first\_party":0,"bug\_type":"309","os\_version":"macOS 14.4 (23E5180j)","roots\_installed":0,"name":"BetterTouchTool","incident\_id":"7F3EAA97-59BD-41E3-80A1-8641618A0A38"} > { > "uptime" : 990, > "procRole" : "Background", > "version" : 2, > "userID" : 501, > "deployVersion" : 210, > "modelCode" : "MacBookPro17,1", > "coalitionID" : 1514, > "osVersion" : { > "train" : "macOS 14.4", > "build" : "23E5180j", > "releaseType" : "User" > }, > "captureTime" : "2024-01-31 07:55:08.6299 -0500", > "codeSigningMonitor" : 1, > "incident" : "7F3EAA97-59BD-41E3-80A1-8641618A0A38", > "pid" : 2759, > "translated" : false, > "cpuType" : "ARM-64", > "roots\_installed" : 0, > "bug\_type" : "309", > "procLaunch" : "2024-01-31 07:54:48.5317 -0500", > "procStartAbsTime" : 23429801031, > "procExitAbsTime" : 23912074075, > "procName" : "BetterTouchTool", > "procPath" : "/Applications/BetterTouchTool.app/Contents/MacOS/BetterTouchTool", > "bundleInfo" : {"CFBundleShortVersionString":"4.376","CFBundleVersion":"43760","CFBundleIdentifier":"com.hegenberg.BetterTouchTool"}, > "storeInfo" : {"deviceIdentifierForVendor":"47B96058-A85D-5830-9795-41A5E8855F00","thirdParty":true}, > "parentProc" : "launchd", > "parentPid" : 1, > "coalitionName" : "com.hegenberg.BetterTouchTool", > "crashReporterKey" : "16DAFF12-6DDF-9356-E259-D9B898E05BBC", > "codeSigningID" : "com.hegenberg.BetterTouchTool", > "codeSigningTeamID" : "DAFVSXZ82P", > "codeSigningFlags" : 570512129, > "codeSigningValidationCategory" : 6, > "codeSigningTrustLevel" : 4294967295, > "instructionByteStream" : {"beforePC":"fyMD1f17v6n9AwCRW+D/l78DAJH9e8Go/w9f1sADX9YQKYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p/QMAkVDg/5e/AwCR/XvBqP8PX9bAA1/WcAqA0g=="}, > "sip" : "enabled", > "exception" : {"codes":"0x0000000000000000, 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\nCoreUI image data 2752K 38 \nFoundation 16K 1 \nImage IO 336K 15 \nKernel Alloc Once 32K 1 \nMALLOC 777.2M 64 \nMALLOC guard page 384K 24 \nMach message 31.7M 2 \nSQLite page cache 768K 6 \nSTACK GUARD 56.2M 12 \nStack 14.6M 37 \nVM\_ALLOCATE 128.2M 13 \nVM\_ALLOCATE (reserved) 3.9G 1 reserved VM address space (unallocated)\nWebKit Malloc 160.1M 3 \nWebKit Malloc (reserved) 32.0M 1 reserved VM address space (unallocated)\n\_\_AUTH 2528K 431 \n\_\_AUTH\_CONST 33.8M 663 \n\_\_CTF 824 1 \n\_\_DATA 17.4M 660 \n\_\_DATA\_CONST 34.6M 681 \n\_\_DATA\_DIRTY 2096K 245 \n\_\_FONT\_DATA 4K 1 \n\_\_INFO\_FILTER 8 1 \n\_\_LINKEDIT 525.5M 13 \n\_\_OBJC\_RO 71.7M 1 \n\_\_OBJC\_RW 2194K 1 \n\_\_TEXT 763.8M 702 \ndyld private memory 272K 2 \nlibnetwork 640K 16 \nmapped file 409.6M 125 \nshared memory 976K 19 \n=========== ======= ======= \nTOTAL 6.9G 4104 \nTOTAL, minus reserved VM space 3.0G 4104 \n", > "legacyInfo" : { > "threadTriggered" : { > "queue" : "com.apple.root.user-initiated-qos" > } > }, > "logWritingSignature" : "922f0a4c836509738bfe87ac82e34940e366471c", > "trialInfo" : { > "rollouts" : [ > { > "rolloutId" : "60f8ddccefea4203d95cbeef", > "factorPackIds" : { > > ``` > }, > "deploymentId" : 240000025 > }, > { > "rolloutId" : "63fe4dd2238e7b23a1f3067d", > "factorPackIds" : { > "SIRI_UNDERSTANDING_CAM_AB_TESTING" : "643938cae7268460c2e35a16" > }, > "deploymentId" : 250000004 > } > > ``` > > ], > "experiments" : [ > { > "treatmentId" : "15fbe652-1354-4591-bab2-e1616c7bd990", > "experimentId" : "65024de67d575f27b43072b0", > "deploymentId" : 500000003 > } > ] > } > } > > Model: MacBookPro17,1, BootROM 10151.100.738.0.1, proc 8:4:4 processors, 16 GB, SMC > Graphics: Apple M1, Apple M1, Built-In > Display: Odyssey G70NC, 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition), Main, MirrorOff, Online > Memory Module: LPDDR4, Hynix > AirPort: spairport\_wireless\_card\_type\_wifi (0x14E4, 0x4378), wl0: Jan 8 2024 19:58:08 version 18.20.440.7.7.8.166 FWID 01-5c4a6ba0 > AirPort: > Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports > Network Service: Wi-Fi, AirPort, en0 > USB Device: USB31Bus > USB Device: USB3.0 Hub > USB Device: USB3.0 Hub > USB Device: Element USB 2.0 Hub > USB Device: USB2.0 Hub > USB Device: Stream Deck XL > USB Device: Element Hub > USB Device: USB31Bus > USB Device: billboard > Thunderbolt Bus: MacBook Pro, Apple Inc. > Thunderbolt Device: Element Hub, CalDigit, Inc., 1, 30.2 > Thunderbolt Bus: MacBook Pro, Apple Inc. ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [January 31, 2024, 1:05pm UTC](https://community.folivora.ai/t/better-touch-tool-restarts-when-asking-to-allow-screen-capture/35513/2 "2024-01-31T13:05:22Z")
I think this is a macOS bug, maybe because you are on the 14.4 beta. You can try to manually add BTT in System Settings =\> Privacy & Security =\> Screen & System Audio Recording