Describe the bug
While I was setting up my touchbar presets, the app suddenly crashed. I tried to open it again but it does not start at all.
I tried rebooting the system and reinstalling the app but nothing solved the problem.
Device information:
thanks for reporting, does this build work for you?
https://bettertouchtool.net/releases/btt3.075.zip
Hello. Unfortunately no. The exact same things happens: the app does not even start. Could it be related to a corrupt user configuration file?
EDIT: I don't know if this helps, but BTTRelaunch appears in Activity Monitor.
weird, does the crashlog still look the same for this version?
The crashlog looks about the same - the exception type is the same for both versions.
I noticed that there are around 10-11 crash logs since I installed that version but I only tried to start the application once.
Could you attach one of them? (It will try to restart every once in a while if the BTT Relaunch process is still active)
Or you could send me these three files:
btt_data_store.version_3_075_build_1182-shm
btt_data_store.version_3_075_build_1182-wal
btt_data_store.version_3_075_build_1182
which are located in this folder: ~/Library/Application Support/BetterTouchTool (go there via Finder => Go => Go To Folder). Then I will be able to reproduce and fix this immediately.
You can send them to andreas@folivora.ai
Hello there. I have the same problem. I've uploaded your new shared version. However, I get the error 'better touch tool' application cannot be opened. Can you help me?
Possibly try to restart your system.
There is a even newer build available now: https://bettertouchtool.net/releases/btt3.078.zip
My problem is solved. Thank you.