I accidentally switched to Siri remote from the menu, since then BTT crashes every time I open BTT settings. The app just crashes.
Is there a safe launch way that disables things temporarily so you can fix whatever?
How do I fix this since I can’t even access settings anymore. The app still functions as normal.
Thanks
you can enable safe mode using this terminal command, this will allow you to delete any potentially broken trigger:
defaults write com.hegenberg.BetterTouchTool BTTSafeModeEnabled YES
(to disable it again quit BTT then run the same command with NO
I paste this in termainal, nothing happens, still crashes, now I can’t even the app , it just crashes
defaults write com.hegenberg.BetterTouchTool BTTSafeModeEnabled YES
are you sure it crashes? (The terminal command only works if BTT is not running). Could you post the crashlog from macOS Console.app's Crash Report section?
Are you using the version from my website or are you using it via a Setapp-Subscription? (there the command would be different)
I actually do get BTT is in safe mode active
but still crashes when I open settings
this is really annoying, should I uninstall? and re-install, can’t imaging a bug like this
best post the crashlog, then I can tell what's wrong
where is the crash log? is it the one that is sent to apple?
BetterTouchTool-2026-02-21-161509.ips (60.2 KB)
Very weird, it seems to crash without mentioning a direct BTT code path, possibly some weird window state has been persisted by the system. I'd try to reset the preferences (this will not delete your triggers but settings like "launch on startup" etc. might need to be set again)
defaults delete com.hegenberg.BetterTouchTool
perfect, that worked, and I tried switching to Siri remote again with no issue. As if Siri remote tried to open its trigger window, and got stock.
Thank you very much for your quick response.