# all Presets gone away **URL:** \ **Category:** Configuration Help & General Discussion\ **Created:** [October 6, 2026, 6:51pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969 "2026-10-06T18:51:10Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![burgh](https://community.folivora.ai/letter_avatar_proxy/v4/letter/b/8dc957/32.png) [@burgh](https://community.folivora.ai/u/burgh)\ **Post date:** [October 6, 2026, 6:51pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/1 "2026-10-06T18:51:10Z")
While I was trying to create a new Stream Deck trigger, BTT deleted all my presets. Specifically, I couldn't access the button I had just created—it had simply disappeared. Then BTT crashed, and after restarting, everything was gone. After trying three times to open three of the most recent automatic backups, I was still left with a blank BTT interface. What can I do about this? ![ScreenFloat Shot von BetterTouchTool am 2026-10-06 um 20-43-43](https://community.folivora.ai/uploads/default/original/3X/2/9/29ecc2b8a1bc77a31e9f23bbd061dc55b568ab43.jpeg) ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [October 6, 2026, 7:02pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/2 "2026-10-06T19:02:09Z")
Before trying any further restoration I'd recommend to do a full backup ![image](https://community.folivora.ai/uploads/default/original/3X/3/6/364d032477224761e233a94cd6bfc173b2e6c696.jpeg) Which version of BTT are you currently on? Do you maybe already have a backup system like Apple's Time Machine or similar running (then you could just back in date for the BTT folder ~/Library/Application Support/BetterTouchTool ) ---
**Author:** ![burgh](https://community.folivora.ai/letter_avatar_proxy/v4/letter/b/8dc957/32.png) [@burgh](https://community.folivora.ai/u/burgh)\ **Post date:** [October 6, 2026, 7:08pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/3 "2026-10-06T19:08:21Z")
I just finished creating the full backup. Unfortunately, there's no global backup option via Time Machine or similar tools. The ZIP file from the backup is 192 MB in size, which, when extracted, becomes a folder that's 1.2 GB in size. That seems like a lot to me, but the folder on drive C is the same size. However, at first glance, I can’t find anything in the folders that would explain this size. Achja, ich nutze Version: 6.885 (Build 2026100205) ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [October 6, 2026, 7:16pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/4 "2026-10-06T19:16:39Z")
Can you open the BTT Data folder and post a screenshot of the last modified files here? Maybe the file sizes show which ones are corrupted. ![image](https://community.folivora.ai/uploads/default/original/3X/f/a/fa9530a01209e8f702a6b70fd688912bdead5041.jpeg) ![image](https://community.folivora.ai/uploads/default/original/3X/3/a/3a2ded11c633dd3aaba50bdc62e68d2792ba7e30.png) ---
**Author:** ![burgh](https://community.folivora.ai/letter_avatar_proxy/v4/letter/b/8dc957/32.png) [@burgh](https://community.folivora.ai/u/burgh)\ **Post date:** [October 6, 2026, 7:18pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/5 "2026-10-06T19:18:52Z")
![ScreenFloat Shot von ForkLift am 2026-10-06 um 21-18-11](https://community.folivora.ai/uploads/default/original/3X/a/f/af7a9c9f714ead1b185e32930dab4473e145ee6c.jpeg) ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [October 6, 2026, 7:22pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/6 "2026-10-06T19:22:50Z")
I would try to quit BTT and delete all files starting with btt\_data\_store.version\_6\_885\_ from that folder. Then BTT will try the previous ones. There seems to be a large drop in file size going from 6.864 to 6.885. ---
**Author:** ![burgh](https://community.folivora.ai/letter_avatar_proxy/v4/letter/b/8dc957/32.png) [@burgh](https://community.folivora.ai/u/burgh)\ **Post date:** [October 6, 2026, 7:39pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/7 "2026-10-06T19:39:10Z")
I just gave the AI those two lock files as well, and it did something in response, so I’ve now asked it to write down exactly what it did. Maybe it’ll help some of the colleagues. "Before deleting anything I looked at the store files, and I was able to restore everything without falling back to 6.864. Details in case they help you: Situation (BTT 6.885, macOS 15.7.9) While editing Stream Deck buttons, a button vanished from the UI (it was still shown on the physical Stream Deck). This had happened a few times before. Then BTT crashed, and after the relaunch all presets were gone. The log showed error loading master preset and 0 trigger row(s) fetched on every start. What was in the folder btt\_data\_store.version\_6\_885\_build\_2026100205 (the main store): 5.5 MB, dated Oct 3, intact (integrity\_check ok), but with 0 triggers. This is the "drop in file size" you mentioned. BTT loaded this one on every start and recorded it as BTTLastSuccessfullyOpenedDataStore. Several copies of the same name with a UUID suffix, plus their -wal and -shm files. One of them (suffix 9D258FFD-…, 25 MB, WAL from today) was complete: 2014 gestures, 1511 key triggers, 66 apps, 613 traits. integrity\_check ok. The older 6.864 store from Oct 2 (25 MB), which is where BTT would have fallen back to. Important: all of these files start with btt\_data\_store.version\_6\_885\_. Deleting everything with that prefix would also have deleted the complete UUID copy and left me with the Oct 2 state, losing several days of work, including newly built Stream Deck buttons. What I did Quit BTT and backed up the folder. Copied the 9D258FFD-… store with its WAL to a scratch location and ran PRAGMA wal\_checkpoint(TRUNCATE) plus integrity\_check there. Moved all 15 6\_885\_ files (empty main store, UUID copies, WALs) into a separate folder instead of deleting them. Put the checkpointed copy in place under the original main store name (no WAL or SHM from the old files). Started BTT. All presets and triggers were back. Only the one button I was editing during the crash was missing. What I could not determine Why BTT started from the empty main store instead of the full copy. I suspect the crashes that afternoon (a SIGSEGV and a SIGABRT in DiagnosticReports) left BTT working in a UUID copy, and the next relaunch opened the empty base file. The log from the afternoon contains no store lines, so I can't confirm that. Whether the vanishing Stream Deck buttons and the crash are related. They happened during the same editing session. Perhaps worth checking on your side: when BTT relaunches after a crash, does it validate that the store it picks actually contains triggers before marking it as BTTLastSuccessfullyOpenedDataStore? An empty store was recorded as "successfully opened" here, which hid the complete UUID copy. I can send the crash reports and logs if useful." ---
**Author:** ![Andreas\_Hegenberg](https://community.folivora.ai/user_avatar/community.folivora.ai/andreas_hegenberg/32/39221_2.png) [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Post date:** [October 6, 2026, 7:46pm UTC](https://community.folivora.ai/t/all-presets-gone-away/47969/8 "2026-10-06T19:46:04Z")
great, glad you got your triggers back! The crashlogs would be great ([andreas@folivora.ai](mailto:andreas@folivora.ai))