After failed to purchase standard license 2 times But my credit card were paid 2 times

i tried to buy a standard license 2 times but it were failed at the payment progress , After few minutes i had got a msg from the credit card that it paid 2 times. i never received a confirmation email from the BTT

it's been over 5days since i made the purchase, i have tried to seek helps by sending emails to But not answers yet. Is there anyone could help here in this BTT community?

I want to refund it everything.

I have been only 1 time refund, not fully. also Didn't have any reply and respond from the BTT