# Bugs or Unexpected Behavior **URL:** https://community.folivora.ai/c/bug-reports/6.md [Latest](https://community.folivora.ai/latest.md) · [Categories](https://community.folivora.ai/categories.md) · [Tags](https://community.folivora.ai/tags.md) --- ## [About the Bugs or Unexpected Behavior category](https://community.folivora.ai/t/about-the-bugs-or-unexpected-behavior-category/14)
**Author:** [@Andreas\_Hegenberg](https://community.folivora.ai/u/Andreas_Hegenberg)\ **Replies:** 1\ **Last updated:** [June 3, 2023, 7:36pm UTC](https://community.folivora.ai/t/about-the-bugs-or-unexpected-behavior-category/14 "2023-06-03T19:36:29Z")
Here you can report bugs you encountered in BetterTouchTool Note: Don't post requests that contain your private data here (e.g. license related issues). Please send an e-mail to andreas@folivora.ai for such issues. --- ## [dualsense trackpad ; mouse resets to previous position](https://community.folivora.ai/t/dualsense-trackpad-mouse-resets-to-previous-position/47919)
**Author:** [@avi](https://community.folivora.ai/u/avi)\ **Replies:** 21\ **Last updated:** [October 21, 2026, 2:53am UTC](https://community.folivora.ai/t/dualsense-trackpad-mouse-resets-to-previous-position/47919 "2026-10-21T02:53:44Z")
stable version, dualsense. after enabling trackpad (with the controller's pad), the mouse goes back to the position it was in before moving, which is annoying --- ## [Latest update caused BTT's Window Switcher to become invisible in all but one of my Spaces](https://community.folivora.ai/t/latest-update-caused-btts-window-switcher-to-become-invisible-in-all-but-one-of-my-spaces/47918)
**Author:** [@MichaelH](https://community.folivora.ai/u/MichaelH)\ **Replies:** 2\ **Last updated:** [October 21, 2026, 2:05am UTC](https://community.folivora.ai/t/latest-update-caused-btts-window-switcher-to-become-invisible-in-all-but-one-of-my-spaces/47918 "2026-10-21T02:05:17Z")
I have 4 Spaces I use. BTT's window switcher appears normally on Space #2, but is invisible for the other 3. It still works, I just can't see the app list unless Space #2 is active. Not sure if this began happening with… --- ## [Custom Finder Context Menu Items stopped working (macOS Sequoia)](https://community.folivora.ai/t/custom-finder-context-menu-items-stopped-working-macos-sequoia/48070)
**Author:** [@uv3](https://community.folivora.ai/u/uv3)\ **Replies:** 4\ **Last updated:** [October 20, 2026, 11:17am UTC](https://community.folivora.ai/t/custom-finder-context-menu-items-stopped-working-macos-sequoia/48070 "2026-10-20T11:17:18Z")
Describe the bug In one of the recent BTT updates, my custom Finder context menu items completely stopped functioning. As a test, I deleted all references to the “Configure Custom Finder Context Menu Items” action, ensu… --- ## [Floating menu opens with Cmd + 6, but not Shift + 6](https://community.folivora.ai/t/floating-menu-opens-with-cmd-6-but-not-shift-6/48071)
**Author:** [@EddieG](https://community.folivora.ai/u/EddieG)\ **Replies:** 8\ **Last updated:** [October 20, 2026, 7:35am UTC](https://community.folivora.ai/t/floating-menu-opens-with-cmd-6-but-not-shift-6/48071 "2026-10-20T07:35:13Z")
My floating menu previously worked with Shift + 6, but stopped appearing maybe middle of September, I believe after an update. BTT still detects the shortcut (its HUD appears), but the menu does not open. I have 3 more … --- ## [6.944 crash: EXC\_BREAKPOINT when opening the Floating Menu live editor](https://community.folivora.ai/t/6-944-crash-exc-breakpoint-when-opening-the-floating-menu-live-editor/48050)
**Author:** [@pier](https://community.folivora.ai/u/pier)\ **Replies:** 10\ **Last updated:** [October 19, 2026, 7:51pm UTC](https://community.folivora.ai/t/6-944-crash-exc-breakpoint-when-opening-the-floating-menu-live-editor/48050 "2026-10-19T19:51:15Z")
Crash (EXC\_BREAKPOINT) when opening the Floating Menu live editor — 6.944 6.946 / macOS 27.0.1 Describe the bug BetterTouchTool crashes deterministically when the Floating Menu live editor is displayed. Reproduced on 6.… --- ## [Stream deck global items not showing for many apps suddenly](https://community.folivora.ai/t/stream-deck-global-items-not-showing-for-many-apps-suddenly/48067)
**Author:** [@rishifter](https://community.folivora.ai/u/rishifter)\ **Replies:** 4\ **Last updated:** [October 19, 2026, 3:31pm UTC](https://community.folivora.ai/t/stream-deck-global-items-not-showing-for-many-apps-suddenly/48067 "2026-10-19T15:31:54Z")
Describe the bug When switching to a few apps (Mail, Slack, Notion Calendar, Claude Desktop, etc.) most of my Stream deck buttons seem to get hidden automatically. I don't see any commonality between these apps. Most o… --- ## [Snap areas not working (6.931)](https://community.folivora.ai/t/snap-areas-not-working-6-931/48009)
**Author:** [@philosopher](https://community.folivora.ai/u/philosopher)\ **Replies:** 10\ **Last updated:** [October 19, 2026, 8:39am UTC](https://community.folivora.ai/t/snap-areas-not-working-6-931/48009 "2026-10-19T08:39:28Z")
I've only been using bettertouchtool for the snap areas feature. It's been a few days that it doesn't work. "Edit snap areas" show nothing. I can create one but it won't work, as if none is there. I can see them in "Mana… --- ## [Pinch in gesture issue](https://community.folivora.ai/t/pinch-in-gesture-issue/48061)
**Author:** [@nino](https://community.folivora.ai/u/nino)\ **Replies:** 2\ **Last updated:** [October 18, 2026, 5:25pm UTC](https://community.folivora.ai/t/pinch-in-gesture-issue/48061 "2026-10-18T17:25:35Z")
Hi. So, I have this global trackpad config Pinch-in to quit dock app with trigger condition set to "Trigger while mouse over dock". Triggering it on dock app icons works but when pinching out to zoom in on a browser con… --- ## [Mouse clicks stopped working](https://community.folivora.ai/t/mouse-clicks-stopped-working/48055)
**Author:** [@Yakobslav](https://community.folivora.ai/u/Yakobslav)\ **Replies:** 1\ **Last updated:** [October 18, 2026, 1:37pm UTC](https://community.folivora.ai/t/mouse-clicks-stopped-working/48055 "2026-10-18T13:37:27Z")
Mouse clicks stopped working. I can't use my computer while BTT is running, Mouse suddenly stops working as normal. I tried rebooting, restarting and updating the app. Nothing works. Can only operate my machine while BTT… --- ## ["Find/Search Image on Screen & Move Mouse" action orders of magnitude slower since v6.868 (and possibly later)](https://community.folivora.ai/t/find-search-image-on-screen-move-mouse-action-orders-of-magnitude-slower-since-v6-868-and-possibly-later/48006)
**Author:** [@sm1ng](https://community.folivora.ai/u/sm1ng)\ **Replies:** 3\ **Last updated:** [October 17, 2026, 2:18pm UTC](https://community.folivora.ai/t/find-search-image-on-screen-move-mouse-action-orders-of-magnitude-slower-since-v6-868-and-possibly-later/48006 "2026-10-17T14:18:29Z")
Hi Andreas, I use this action extensively throughout my routines and what I've noticed is that roughly 1 to 2 weeks ago, image recognition slowed down by orders of magnitude from approximately an average of 300 ms to 1-… --- ## [App-specific Normal Mouse Middle Button + Start Smooth Scroll settings not isolating correctly (global becomes too slow)](https://community.folivora.ai/t/app-specific-normal-mouse-middle-button-start-smooth-scroll-settings-not-isolating-correctly-global-becomes-too-slow/48044)
**Author:** [@beauhaan](https://community.folivora.ai/u/beauhaan)\ **Replies:** 1\ **Last updated:** [October 17, 2026, 6:56am UTC](https://community.folivora.ai/t/app-specific-normal-mouse-middle-button-start-smooth-scroll-settings-not-isolating-correctly-global-becomes-too-slow/48044 "2026-10-17T06:56:07Z")
I’m using the Normal Mouse Middle Mouse Button trigger for dual behavior: Actions Executed On Quick Click RELEASE → Middle Click Actions Executed On Drag Up (Continuous) and Drag Down (Continuous) → Start Smooth Scroll … --- ## [Modifier on Razer Keypad is overwritten by Key when recording shortcut](https://community.folivora.ai/t/modifier-on-razer-keypad-is-overwritten-by-key-when-recording-shortcut/48035)
**Author:** [@Ian\_C](https://community.folivora.ai/u/Ian_C)\ **Replies:** 5\ **Last updated:** [October 16, 2026, 6:47pm UTC](https://community.folivora.ai/t/modifier-on-razer-keypad-is-overwritten-by-key-when-recording-shortcut/48035 "2026-10-16T18:47:33Z")
Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log f… --- ## [Bug Report: Regression in Paste Custom Text (118) / NSPasteboard injection on v6.921](https://community.folivora.ai/t/bug-report-regression-in-paste-custom-text-118-nspasteboard-injection-on-v6-921/47999)
**Author:** [@Doug\_Hartley](https://community.folivora.ai/u/Doug_Hartley)\ **Replies:** 7\ **Last updated:** [October 16, 2026, 4:10pm UTC](https://community.folivora.ai/t/bug-report-regression-in-paste-custom-text-118-nspasteboard-injection-on-v6-921/47999 "2026-10-16T16:10:27Z")
Describe the bug Severe Regression: Sequential macro workflows and text insertion triggers that executed reliably for 18+ months are experiencing severe input dropping, clipboard paste failures, and execution latency. S… --- ## [Menu unresponsive after launching BetterTouchTool](https://community.folivora.ai/t/menu-unresponsive-after-launching-bettertouchtool/48038)
**Author:** [@Uhl](https://community.folivora.ai/u/Uhl)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 2:52pm UTC](https://community.folivora.ai/t/menu-unresponsive-after-launching-bettertouchtool/48038 "2026-10-16T14:52:38Z")
Describe the bug After fully quitting BetterTouchTool, the menu is unresponsive on the next launch. Clicking any menu item does nothing until I switch to another app, then back to BetterTouchTool. Once BetterTouchTool … --- ## [Button 3 input lost after triggering Button3+Scroll action](https://community.folivora.ai/t/button-3-input-lost-after-triggering-button3-scroll-action/47388)
**Author:** [@Jack](https://community.folivora.ai/u/Jack)\ **Replies:** 10\ **Last updated:** [October 16, 2026, 2:03pm UTC](https://community.folivora.ai/t/button-3-input-lost-after-triggering-button3-scroll-action/47388 "2026-10-16T14:03:57Z")
Describe the bug I have a trigger set up: Button 3 (back button) + Scroll Up → Control+Tab. Every time this trigger fires, the back button (Button 3) itself stops working afterward and it no longer registers clicks. It … --- ## [BetterSnapTool has stopped working](https://community.folivora.ai/t/bettersnaptool-has-stopped-working/48029)
**Author:** [@gohf](https://community.folivora.ai/u/gohf)\ **Replies:** 2\ **Last updated:** [October 16, 2026, 9:54am UTC](https://community.folivora.ai/t/bettersnaptool-has-stopped-working/48029 "2026-10-16T09:54:03Z")
Describe the bug BetterSnapTool has worked reliably for several years, but window snapping has recently stopped working completely. When dragging windows around the screen, the snap areas no longer appear, and windows … --- ## [AI chat scrolling stops over black message areas, resumes over gray margin](https://community.folivora.ai/t/ai-chat-scrolling-stops-over-black-message-areas-resumes-over-gray-margin/48030)
**Author:** [@Kyle\_Riker](https://community.folivora.ai/u/Kyle_Riker)\ **Replies:** 0\ **Last updated:** [October 15, 2026, 6:41pm UTC](https://community.folivora.ai/t/ai-chat-scrolling-stops-over-black-message-areas-resumes-over-gray-margin/48030 "2026-10-15T18:41:46Z")
Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log f… --- ## [Disabled normal mouse trigger issue](https://community.folivora.ai/t/disabled-normal-mouse-trigger-issue/48022)
**Author:** [@nino](https://community.folivora.ai/u/nino)\ **Replies:** 4\ **Last updated:** [October 15, 2026, 10:55am UTC](https://community.folivora.ai/t/disabled-normal-mouse-trigger-issue/48022 "2026-10-15T10:55:06Z")
So i have this normal mouse config that uses the button 4 as the trigger that is currently disabled for a specific app which is Framer, for example. I have the global mouse button 4 set to "⌘\]" (Forward action). T… --- ## [Sync overwrote my local presets with an old version – data loss; please allow syncing to Google Drive / a custom folder](https://community.folivora.ai/t/sync-overwrote-my-local-presets-with-an-old-version-data-loss-please-allow-syncing-to-google-drive-a-custom-folder/48024)
**Author:** [@Taewoo\_Kim](https://community.folivora.ai/u/Taewoo_Kim)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 9:38am UTC](https://community.folivora.ai/t/sync-overwrote-my-local-presets-with-an-old-version-data-loss-please-allow-syncing-to-google-drive-a-custom-folder/48024 "2026-10-15T09:38:37Z")
Describe the bug After enabling BTT's built-in sync, my setup was rolled back to a much older state. All of my recent presets, triggers and changes were lost, and the old data replaced them with no warning and no confir… --- ## [Arabic language Support.](https://community.folivora.ai/t/arabic-language-support/48020)
**Author:** [@LoayKhalifa](https://community.folivora.ai/u/LoayKhalifa)\ **Replies:** 2\ **Last updated:** [October 15, 2026, 6:36am UTC](https://community.folivora.ai/t/arabic-language-support/48020 "2026-10-15T06:36:49Z")
Describe the bug I tried to download the Arabic language, but it doesn’t work like the other languages. Screenshots Device information: Type of Mac: macbook m1 macOS version: 27.0.1 (26A434) BetterTouchTool versio… --- ## [snap tool stopped creating custom area](https://community.folivora.ai/t/snap-tool-stopped-creating-custom-area/48018)
**Author:** [@zooey71](https://community.folivora.ai/u/zooey71)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 6:22am UTC](https://community.folivora.ai/t/snap-tool-stopped-creating-custom-area/48018 "2026-10-15T06:22:46Z")
A custom snap that i've had for years (one which expanded my window fully across both my monitors) suddenly stopped working on my mac today. Running Tahoe 26.6. Will not allow me to create any new custom snap area either… --- ## [Move Right/Left a Space (Without Animation) does not work with macOS 27](https://community.folivora.ai/t/move-right-left-a-space-without-animation-does-not-work-with-macos-27/47824)
**Author:** [@hansi](https://community.folivora.ai/u/hansi)\ **Replies:** 17\ **Last updated:** [October 14, 2026, 10:01pm UTC](https://community.folivora.ai/t/move-right-left-a-space-without-animation-does-not-work-with-macos-27/47824 "2026-10-14T22:01:45Z")
Describe the bug My shortcuts for moving to Spaces (left/right) without animations, which worked great on macOS 15 stopped working after upgrade to macOS 27. The actions without animations however work. Affected input … --- ## [Updating reusable named trigger's name issue](https://community.folivora.ai/t/updating-reusable-named-triggers-name-issue/48014)
**Author:** [@nino](https://community.folivora.ai/u/nino)\ **Replies:** 2\ **Last updated:** [October 14, 2026, 12:40pm UTC](https://community.folivora.ai/t/updating-reusable-named-triggers-name-issue/48014 "2026-10-14T12:40:55Z")
Hi. So after updating some of the named trigger's names (in Automations & Named & Other Triggers tab), it doesn't auto-update "actions executed on trigger" that were using it AKA they're still using the old name so they… --- ## [Free Trial Expired (45 days left)](https://community.folivora.ai/t/free-trial-expired-45-days-left/48013)
**Author:** [@Lucagfc](https://community.folivora.ai/u/Lucagfc)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 11:54am UTC](https://community.folivora.ai/t/free-trial-expired-45-days-left/48013 "2026-10-14T11:54:40Z")
Hi I've installed BTT for the first time yesterday and I started to configure my Stream Deck XL with it. After about 5 hours of configuration this morning it says that BTT is disabled even if I have 45 more days in the … --- ## [Floating menu occasionally not show after boot in macOS 27](https://community.folivora.ai/t/floating-menu-occasionally-not-show-after-boot-in-macos-27/47992)
**Author:** [@hawkiyc](https://community.folivora.ai/u/hawkiyc)\ **Replies:** 1\ **Last updated:** [October 14, 2026, 7:45am UTC](https://community.folivora.ai/t/floating-menu-occasionally-not-show-after-boot-in-macos-27/47992 "2026-10-14T07:45:26Z")
Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log f… --- ## [Bug in BTT 6.885: F20 shortcut modified after restart (Caps Lock modifier added)](https://community.folivora.ai/t/bug-in-btt-6-885-f20-shortcut-modified-after-restart-caps-lock-modifier-added/47997)
**Author:** [@Ivo\_Dohler](https://community.folivora.ai/u/Ivo_Dohler)\ **Replies:** 3\ **Last updated:** [October 13, 2026, 7:18am UTC](https://community.folivora.ai/t/bug-in-btt-6-885-f20-shortcut-modified-after-restart-caps-lock-modifier-added/47997 "2026-10-13T07:18:59Z")
Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log f… --- ## [Better Snap Tool not snapping certain apps](https://community.folivora.ai/t/better-snap-tool-not-snapping-certain-apps/47928)
**Author:** [@smileBeda](https://community.folivora.ai/u/smileBeda)\ **Replies:** 3\ **Last updated:** [October 12, 2026, 7:13pm UTC](https://community.folivora.ai/t/better-snap-tool-not-snapping-certain-apps/47928 "2026-10-12T19:13:02Z")
I am using bettersnaptool and not all apps snap the same way I have configured all snap triggers (the 4 wind directions and the 4 corners) Certain apps I can only snap left and right (Half screen) or corners but not to… --- ## [Dropped keystrokes and severe execution latency in macro action sequences](https://community.folivora.ai/t/dropped-keystrokes-and-severe-execution-latency-in-macro-action-sequences/47900)
**Author:** [@Doug\_Hartley](https://community.folivora.ai/u/Doug_Hartley)\ **Replies:** 4\ **Last updated:** [October 12, 2026, 3:30pm UTC](https://community.folivora.ai/t/dropped-keystrokes-and-severe-execution-latency-in-macro-action-sequences/47900 "2026-10-12T15:30:04Z")
Describe the bug Regression Notice: These exact triggers and action sequences operated without issue for over 18 months. The dropped inputs and execution delays began only after updating to recent BTT builds. There is s… --- ## [How many time have I to pay today ?](https://community.folivora.ai/t/how-many-time-have-i-to-pay-today/47998)
**Author:** [@jdevriendt](https://community.folivora.ai/u/jdevriendt)\ **Replies:** 1\ **Last updated:** [October 12, 2026, 3:08pm UTC](https://community.folivora.ai/t/how-many-time-have-i-to-pay-today/47998 "2026-10-12T15:08:08Z")
Note: Before bug reporting, please make sure you have tried the latest (alpha) version of BetterTouchTool and that you have already tried to restart your system :-). If you encounter a crash, please attach a crash log f… [Next page](https://community.folivora.ai/c/bug-reports/6.md?page=1)